Screen Time
Usage is not updating
- Open Pay Attention → Settings → Permissions.
- Confirm Screen Time access is approved.
- Open Select Apps and confirm at least one app, category, or website is selected.
- Return to the Dashboard and pull down to refresh.
Help center
Pay Attention Support
Quick answers for Screen Time access, weekly plans, payments, data export, and account deletion.
Email support ↗Weekly plan
Change your guardrails
Go to Settings → Weekly Plan to change your allowance, rate per completed overage minute, weekly cap, or optional notification threshold.
Notifications
A nudge did not arrive
Open Settings → Notifications in Pay Attention, then confirm notifications are allowed in iOS Settings. Nudges are optional and depend on current Screen Time reporting.
Payments & donations
Charge or receipt help
Review your weekly amount and nonprofit allocation in History. If a charge, receipt, or allocation does not look right, email support with the date and amount—but never send a full card number or security code.
Data & privacy
Export or permanently delete your account
In the app, go to Settings → Data & Privacy. Choose Export Data to download a copy of your stored account information, or Delete Account to permanently remove your account and associated history.
Account deletion also requests deletion of the associated Stripe customer, subject to records we must retain for security or legal reasons. If you cannot access the app, email stjaniak123@gmail.com from the email associated with your account. We may need to verify your identity.
Still need a hand?
Include your iOS version, Pay Attention version, and a short description of what happened. Screenshots are helpful, but do not send passwords, full payment-card details, or Apple sign-in credentials.
Contact support ↗